Iris Property – TERMS & CONDITIONS
Please read our terms and conditions below
Important information you must know when booking with us.
Covid -19 Disclosure
It is mandatory that you and your guests inform us if you have been to or have come from any area that has been noted as a COVID-19 Hotspot, have any flue like symptoms or been unwell in the last 14 days and notify “after check out” – if any symptoms present within 14 days, please advise us immediately. We thank you for you assistance in keeping the community safe.
NSW mandatory Code of Conduct and bond – link here you must abide by the good behaviour requirements of the mandatory Code of Conduct that applies to all holiday rentals in NSW.
Functions /Parties/ gatherings of any kind, wedding receptions/ceremonies, schoolies, bucks and hens nights are NOT accepted under any circumstances – If any of the above occur you will be evicted by security.
Only guest numbers registered on your reservation are permitted at the property. Example – If you book a property that sleeps 6 guest then no more that 6 guests are permitted at the property
Your booking is not binding until paid. Payment is via credit card ( 1.937% surcharge), Bookings with “instant confirmation” made through iRIS PROPERTY require full payment at time of booking.
Cancelation 30 days or more prior to arrival receive a full refund – less $75.00 cancelation fee.
Cancelations less that 30 days prior to arrival will not be refunded.
If you wish to cancel or vary your booking, please call us on 02 45677 254. We also ask that you forward your request in writing via email so we may keep this on file. A variation of the Booking will incur an administration fee of $75.00.
You must provide valid credit card details before you will be given access to the property. If you are required to pay for damages or excess cleaning this will be taken from your nominated card.
To avoid a bond claim, you must look after the property and show respect for owner and neighbours, ensure the property is left in a clean and tidy state following the checkout procedures provided.
CHECK IN AND CHECK OUT TIMES
Check in is 3pm, and check out is 11am. Due to COVID-19 cleaning protocols early check in and late check out is not available.
Iris Property and your owner will use its best endeavours to have the property in good working order, however cannot guarantee every aspect of the property and especially items which can be inherently temperamental – electronics, wifi, television reception, mobile phone reception, barbecue lighters, or the functioning of pools and spas.
If you have an issue during your stay, please report it asap to us to give us the opportunity to rectify it. We will not be responsible for compensation for issues that are reported late or after you vacate the property
An owner is entitled to withdraw a property from the rental pool at any time, or to request us to make a price change at any time. If this happens, every reasonable effort will be made by us to offer you alternative accommodation. Otherwise, all monies will be refunded to you
Iris Property or the owner will never be responsible for any loss occasioned by bushfires, excessive rain and storm/wind activity, or the failure of any utilities
SAVING OF CREDIT CARD DETAILS
All payments are made by credit card, our reservation system saves those details so that we can automatically process any further payments on your behalf
In addition, if your property does not stipulate a bond, we keep your credit card details on file in the event of damage to the property, excessive cleaning charges, removal of excess rubbish, or any other breach of our terms and conditions
A bond claim may entail a charge for the time of our staff or cleaners at a rate of $45 per hour, tradespeople at a rate of $80 – 95 per hour, tip fees for excess rubbish at cost, and any materials used at cost.
If required a tax invoice for the amount of any bond claim will be provided to you by us
Credit card details will be used to enable rectification of damage, excessive cleaning or rubbish removal.
MAKING A BOOKING, DEPOSITS AND FINAL PAYMENTS
Bookings require full payment at time of booking
Properties will not be held without payments
If you require changes to your booking we will endeavour to assist and make the nominated changes subject to availability. A $75.00 fee is applicable for each change.
Payment constitutes acceptance of these terms and conditions
We have a minimum nights’ stay policy of two (2) nights. No refund will be made for a variation to the extent that it breaches our minimum stay policy. Different periods will have different minimum stay requirements ie: Long weekends 3 nights, Christmas periods 7 nights etc.
PAYMENT METHODS AND CREDIT CARD CHARGES
Payment needs to be made by credit card a 1.937% surcharge applies to Visa and MasterCard payments.
To make payment, please do the following:
Go to irisproperty.com.au, “Holiday Home Rental Blue Mountains”page, select the property and “Check Availability” enter details and select rates. From here you move forward to payments.
Credit card details are kept on file in the event of any breach of the tenant obligations set out below
Your obligations under the security bond potentially include:
damage to the property or furnishings, repairs and/or replacement of items, and breakages
excess cleaning due to leaving the house in an unreasonable state
repositioning moved furniture
overloading the house with excess guests
having pets at the house without permission
production of an excessive or unreasonable amount of rubbish
lost keys and/or garage/alarm remotes
noise complaints requiring attention by one of our staff
any other losses sustained by the owner of the Property as a direct or indirect consequence of the actions of you or your guests
We are not obliged to inform you before we make any charges against your credit card, if you are in breach of the above obligations
If we cannot resolve a bond issue amicably, you will have ultimate recourse against any unfair charges to the Office of Fair Trading NSW
To process any security bond claim, we may also charge a $55 administration fee to compensate for our time involved in the process
No damages – you as the tenant accept responsibility for and agree to indemnify us and/or the owner against any loss or damage or breakages to the premises or the household contents caused by you or your guests. Damages or breakages in excess of normal wear and tear may be charged to you
Cleanliness – you, as the tenant, agree that the property will be left in a neat and tidy condition (as found at the commencement of the rental), which includes washing up dirty dishes or emptying the dishwasher, sweeping hard floors and deck areas, removal of rubbish and putting it in the bins for collection. If you have rubbish in excess to the bin provided, that shall be removed by you. Excessive cleaning or rubbish removal charges may be charged to you if you breach this obligation
Moving furniture and un-cabling electronic devices – please do not move furniture around the house or un-cable televisions, DVD’s or other electronic devices. If the cleaners or someone else are required to spend time on rectifying what you have done, you may be charged on an hourly rate.
No noise disruption – loud music and obtrusive behaviour will not be tolerated. If a warning about noise is given to you or your guests (either verbally, in writing or by text message) without effect, you may be asked to leave the property and the tenancy will be terminated IMMEDIATELY with no refund of monies. If our staff, the police or security are called to a property during a tenancy to deal with noise complaints or to give a warning, a fee of up to $200 may be charged. For the purposes of this clause, noise disruption includes loud behaviour of any type that disrupts the peace and quiet of others, intrusive or abusive language, loud music or any other sounds affecting other residents that are audible outside the boundaries of the property.
Faults – faulty appliances or other problems with the property must be reported to our office immediately. Damages or breakages in excess of normal wear and tear may be charged to you.
No fireworks – fireworks are illegal in New South Wales – at all times of the year, so if they are reported, we are obliged to notify the police.
Safe custody of keys – at all times during your stay, you must keep safe custody of the keys provided to you. A lock out fee of $150 will apply if one of our staff is called to the property outside of office hours to assist with keys having been locked inside the property. If keys are lost, a lock out fee of $150 will apply plus the cost of obtaining a replacement set of keys including remote control dongles.
Lock up and return of keys – upon vacating please ensure that all doors and windows are locked and that keys are returned and secured in the lockbox.
Turn off appliances – upon vacating, please turn off all lights, heaters, air conditioners and other electrical appliances that you have turned on during your stay. Leaving air conditioning/heating on after departure will incur a fee of $50
Number of beds – no additional mattresses, tents or caravans are permitted in or on the grounds of the property at any time.
Problems or complaints – in the case of any problem, complaint or issue, you must inform us at the earliest opportunity so that we have the opportunity to rectify any issues, problems or concerns as soon as possible. We are set up to deal with and rectify issues during your stay, even if after hours and will not be responsible for compensation for issues that are reported late or after you vacate the property
Iris Property Obligations
Rectification of issues – every endeavour is made to keep the houses in good condition and good working order, unforseen breakages, outages and malfunctions beyond our control do occur. When this happens, we will rectify a situation as soon as practicable, however we and our owners cannot accept responsibility for any loss and no compensation will be given. This applies to the property, it’s inclusions, the supply of utilities, and where applicable, the pool or spa.
Withdrawal of property or price change by owner – an owner is entitled to withdraw a property from the rental pool at any time, or to request us to make a price change at any time. Although uncommon, should a property be withdrawn, or should its price be changed, by an owner during all of or part of the period of your booking, every reasonable effort will be made by us to offer you alternative accommodation. Alternatively, all monies paid will be refunded and you hereby agree that you will accept a refund as an acceptable solution should such a situation arise.
Cleaning – we will use our best endeavours to organise for the property to be cleaned prior to your arrival, however during peak season or extremely busy handover days; some tolerance may be required of tenants to accommodate cleaning schedules.
Maintenance – we will organise for normal repairs and maintenance to be carried out during your stay, provided that the repairs and maintenance are attributable to normal wear and tear, and not damage to the property or other breakages.
Gas bottle refills – subject to the availability of staff, we will organise gas bottle refills for you, or reimburse you for the cost of a refill if you do that yourself.
Representation of a property – your booking is made in good faith by us as the owners’ agent. We will use our best endeavours to ensure that the property is accurately represented to you, however we will not be responsible for the actions of owners including making changes to a property or its inclusions. All disputes concerning the nature of the property will be referred to the owner.
Iris Property (or the owner) will use its best endeavours to have the property in good working order, however cannot guarantee every aspect of the property and especially items which can be inherently temperamental – electronics, wifi, television reception, barbecue lighters, or the functioning of pools and spas
PET POLICY – Upon Application only
If the property is Pet Friendly you are required to inform Iris Property that you intend to bring a pet – a pet friendly house means that your dog is permitted on the property and unless so stated in the description of the property, also inside the house. Please check the property description closely for any specific rules that apply to that house. Pets are not permitted on furniture or beds or in bedrooms. YOU ARE REQUIRED TO BRING SUITABLE BEDDING FOR YOUR PET AND CONFINE THEM TO ONE AREA IF THEY ARE IN THE HOUSE.
Fencing – some pet friendly properties are fenced as indicated in the property description, however the total security of the fencing is never guaranteed by us. You are responsible for the whereabouts of your dog at all times
Avoid excessive cleaning/damage charges – all houses reserve the right to charge for excess cleaning costs due to dog hair, scratching or chewing damage, etc. Ensure you clean the property to an acceptable standard prior to departure. A fee of $50 will be charged if you fail to pick up after your dog.
Due to the large service area Iris Property covers we do not take responsibility for personal property left behind and do not mail/courier items back to guests . Please complete a thorough check prior to departure.
Lost property will be kept for a period of 2 weeks, and then any unclaimed items will be donated to charity.
Should you require an important item returned, a reply paid satchel of the appropriate size must be sent to our office for return with in 7 days of departure. Items will be kept for up to 2 weeks only.
UNFORESEEN WEATHER EVENTS
Iris Property or the owner of the property will not be responsible for any damage or loss of enjoyment occasioned by weather events that interfere with the use of your property, including but not limited to bush fires, excessive rain and storm/wind activity, water supply failure, and electricity supply failure.
TERMINATION AND OTHER GENERAL TERMS
A tenancy can be terminated if a material term or condition of this agreement is breached by you.