Terms & Conditions

 Iris Property – TERMS & CONDITIONS

Please read our terms and conditions below

ESSENTIAL SUMMARY

Important information you must know when booking with us.

Functions of any kind, wedding receptions/ceremonies, schoolies, bucks and hens nights are NOT accepted under any circumstances – If any of the above occur you will be evicted by security.

Your booking is not binding until you have paid the 50% deposit.  Payment is via credit card ( 1.937% surcharge),  Bookings with “instant confirmation” made through HOMEAWAY require full payment at time of booking. This is a requirement of the HOMEAWAY website.

Once your deposit is paid, it is non-refundable.  If you cancel, you will only receive a refund if the dates are re-booked by us to another guest for the same rate.  Alternatively, the owners may allow you to rebook their property at another time of the year, to the same value of your stay, and subject to availability.   By proceeding with your booking, you agree to this essential condition of booking with us.

Your property may require a bond, you must provide valid credit card details before you will be given access to the property.  If you pay for your bond via credit card, the credit card fee attached to that is not refundable.  If the bond is not sufficient for damage at a property, credit card details may be used to top up any required claim against you.

To avoid a bond claim, you must look after the property and show respect for owner and neighbours, ensure the property is left in a clean and tidy state following the checkout procedures provided.

Check in is 3pm, and check out is normally 11am. Late check out  will only be granted if you make this request on check in day and if cleaning turnarounds allow for it.

Iris Property and your owner will use its best endeavours to have the property in good working order, however cannot guarantee every aspect of the property and especially items which can be inherently temperamental – electronics, wifi, television reception, barbecue lighters, or the functioning of pools and spas

If you have an issue during your stay, please report it asap to us to give us the opportunity to rectify it.  We will not be responsible for compensation for issues that are reported late or after you vacate the property

An owner is entitled to withdraw a property from the rental pool at any time, or to request us to make a price change at any time. If this happens, every reasonable effort will be made by us to offer you alternative accommodation.  Otherwise, all monies will be refunded to you

Iris Property or the owner will never be responsible for any loss occasioned by bushfires, excessive rain and storm/wind activity,  or the failure of any utilities

 

SAVING OF CREDIT CARD DETAILS

If you pay by credit card, our reservation system saves those details so that we can automatically process any further payments on your behalf

In addition, if your property does not stipulate a  bond, we keep your credit card details on file in the event of damage to the property, excessive cleaning charges, removal of excess rubbish, or any other breach of our terms and conditions

A bond claim may entail a charge for the time of our staff or cleaners at a rate of $45 per hour, tradespeople at a rate of $80 – 95 per hour, tip fees for excess rubbish at cost, and any materials used at cost.

If required a tax invoice for the amount of any bond claim will be provided to you by us

If a the bond is not sufficient for damage at a property, credit card details may be used to top up any required claim against you

RETURN OF YOUR CASH BOND

If a bond applies, we will return the bond to you within 7 business days of your departure date.  This give us time to receive and investigate any potential bond issues arising during your stay.  We will however endeavour to return your cash bond before 7 business days have passed

To help us expedite this process, please send us your bank account details upon departure, so that we can process a refund.  Or if paid by credit card, we will return the cash bond to the same credit card used for the booking

If a bond is not sufficient for damage at a property, credit card details may be used to top up any required claim against you

MAKING A BOOKING, DEPOSITS AND FINAL PAYMENTS

A booking may be held but will not be legally binding on Iris Property or the owner until a deposit is paid.  To proceed with a booking, the following deposit and final payment rules apply:

Bookings made more than 30 days before arrival: 50% deposit required and balance due 30 days prior to arrival

Bookings made within 30 days of arrival: 100% payment upon booking

Bookings may be cancelled if a deposit is not received in accordance with the above.

Once a booking is made, we reserve the right to charge an additional fee of $50 for any changes made to dates or other particulars.

If a particular special is not available at the time of making your booking, we are under no obligation to retrospectively apply it to your booking

Payment of the deposit constitutes acceptance of these terms and conditions

CANCELLATION POLICY

Iris Property Cancellation Policy

If you wish to cancel or vary your Booking, please call us on 02 45677 254. We also ask that you forward your request in writing via email so we may keep this on file.

In the event of a cancellation, your deposit is non-refundable.

If a cancellation occurs,  Iris Property reserves the right to charge up to the full amount for your stay as compensation for lost revenue.

If Iris Property is able to re-let the Property for the period cancelled, a refund may be made less the first night’s Tariff and an administration fee of $100.

A variation of the Booking  will incur an administration fee of $100.

An administration charge of $100 will be charged for any cancellation or variation.

We have a minimum nights’ stay policy of two (2) nights. No refund will be made for a variation to the extent that it breaches our minimum stay policy.

We are not obliged to provide a refund if the Guest changes his/her mind, does not like the Property or finds a Property cheaper elsewhere and cancels the booking.

To secure your booking, you must pay a non-refundable deposit of 50% + any applicable booking fee.  The deposit is non-refundable.

If you cancel a booking, you will only receive a refund if the dates are re-booked by us to another guest for the same value.  Alternatively, the owners may in their sole discretion allow you to rebook their property at another time of the year, to an equivalent value of your stay and subject to availability.

SCHOOLIES, BUCKS, HENS, PARTIES, WEDDING RECEPTIONS

Functions of any kind, wedding receptions/ceremonies, schoolies, bucks and hens nights are NOT accepted under any circumstances – If any of the above occur you will be evicted by security.

PAYMENT METHODS AND CREDIT CARD CHARGES

Payment can be made by credit card, direct deposit or bank cheque,   1.937% surcharge applies to Visa and MasterCard payments.

To make payment, please do the following:

Credit card – please either:

Go to irisproperty.com.au  and you will find a “Payments” page.  You can pay via credit card using your YesBookIt booking number and the exact email address that was used for making your booking.  The payments page is also located **************************

call our office on 02 45 677 254 and provide your credit card details to us

 

Direct deposit – please use your YesBookIt booking number as your reference (include any hyphens, or if you banking system does not accept hyphens, please put a space between each number.  Failing that, please include your name in the description):

Iris Property Trust Account

BSB 633 000

Account 140 666 074

Swift code: BENDAU3B

SECURITY BOND

Credit card details and a completed security bond form are required before keys or access to the property are provide.  When this is done, no funds are deducted for a bond however credit card details are kept on file in the event of any breach of the tenant obligations set out below

Your obligations under the security bond potentially include:

damage to the property or furnishings, repairs and/or replacement of items, and breakages

excess cleaning due to leaving the house in an unreasonable state

repositioning moved furniture

overloading the house with excess guests

having pets at the house without permission

production of an excessive or unreasonable amount of rubbish

lost keys and/or garage/alarm remotes

late departure

noise complaints requiring attention by one of our staff

any other losses sustained by the owner of the Property as a direct or indirect consequence of the actions of you or your guests

We are not obliged to inform you before we make any charges against your credit card, if you are in breach of the above obligations

If we cannot resolve a bond issue amicably, you will have ultimate recourse against any unfair charges to the Office of Fair Trading NSW

To process any security bond claim, we may also charge a $55 administration fee to compensate for our time involved in the process

CHECK IN AND CHECK OUT TIMES

The following check in and check out times apply:

Check in – 3pm       Checkout: 11am

TENANT OBLIGATIONS

No damages – you as the tenant accept responsibility for and agree to indemnify us and/or the owner against any loss or damage or breakages to the premises or the household contents caused by you or your guests.  Damages or breakages in excess of normal wear and tear may be charged to you

Cleanliness – you, as the tenant, agree that the property will be left in a neat and tidy condition (as found at the commencement of the rental), which includes washing up dirty dishes or emptying the dishwasher, sweeping hard floors and deck areas, removal of rubbish and putting it in the bins for collection.  If you have rubbish in excess to the bin provided, that shall be removed by you.  Excessive cleaning or rubbish removal charges may be charged to you if you breach this obligation

Moving furniture and un-cabling electronic devices – please do not move furniture around the house or un-cable televisions, DVD’s or other electronic devices.  If the cleaners or someone else are required to spend time on rectifying what you have done, you may be charged on an hourly rate.

No noise disruption – loud music and obtrusive behaviour will not be tolerated.  If a warning about noise is given to you or your guests (either verbally, in writing or by text message) without effect, you may be asked to leave the property and the tenancy will be terminated IMMEDIATELY with no refund of monies.  If our staff, the police or security are called to a property during a tenancy to deal with noise complaints or to give a warning, a fee of up to $200 may be charged.  For the purposes of this clause, noise disruption includes loud behaviour of any type that disrupts the peace and quiet of others, intrusive or abusive language, loud music or any other sounds affecting other residents that are audible outside the boundaries of the property.

Faults – faulty appliances or other problems with the property must be reported to our office immediately.  Damages or breakages in excess of normal wear and tear may be charged to you.

No fireworks – fireworks are illegal in New South Wales – at all times of the year, so if they are reported, we are obliged to notify the police.

Safe custody of keys – at all times during your stay, you must keep safe custody of the keys provided to you.  A lock out fee of $150 will apply if one of our staff is called to the property outside of office hours to assist with keys having been locked inside the property.  If keys are lost, a lock out fee of $150 will apply plus the cost of obtaining a replacement set of keys including remote control dongles.

Lock up and return of keys – upon vacating please ensure that all doors and windows are locked and that keys are returned and secured in the lockbox.

Turn off appliances – upon vacating, please turn off all lights, heaters, air conditioners and other electrical appliances that you have turned on during your stay. Leaving air conditioning/heating on after departure will incur a fee of $50

Number of guests – your agreement is for the number of guests displayed on the your booking. Numbers in excess of this will result in a fee of $100 per night, per person.  The owner of the property will however be given the right to terminate, without refund, or to request that the numbers be reduced.

Number of beds – no additional mattresses, tents or caravans are permitted in or on the grounds of the property at any time.

Problems or complaints – in the case of any problem, complaint or issue, you must inform us at the earliest opportunity so that we have the opportunity to rectify any issues, problems or concerns as soon as possible.  We are set up to deal with and rectify issues during your stay, even if after hours and will not be responsible for compensation for issues that are reported late or after you vacate the property

Iris Property Obligations

Rectification of issues – every endeavour is made to keep the houses in good condition and good working order, unforseen breakages, outages and malfunctions beyond our control do occur.  When this happens, we will rectify a situation as soon as practicable, however we and our owners cannot accept responsibility for any loss and no compensation will be given.  This applies to the property, its inclusions, the supply of utilities, and where applicable, the pool or spa.

Withdrawal of property or price change by owner – an owner is entitled to withdraw a property from the rental pool at any time, or to request us to make a price change at any time.  Although uncommon, should a property be withdrawn, or should its price be changed, by an owner during all of or part of the period of your booking, every reasonable effort will be made by us to offer you alternative accommodation.  Alternatively, all monies paid will be refunded and you hereby agree that you will accept a refund as an acceptable solution should such a situation arise.

Cleaning – we will use our best endeavours to organise for the property to be cleaned prior to your arrival, however during peak season or extremely busy handover days; some tolerance may be required of tenants to accommodate cleaning schedules.

Maintenance – we will organise for normal repairs and maintenance to be carried out during your stay, provided that the repairs and maintenance are attributable to normal wear and tear, and not damage to the property or other breakages.

Gas bottle refills – subject to the availability of staff, we will organise gas bottle refills for you, or reimburse you for the cost of a refill if you do that yourself.

Representation of a property – your booking is made in good faith by us as the owners’ agent.  We will use our best endeavours to ensure that the property is accurately represented to you, however we will not be responsible for the actions of owners including making changes to a property or its inclusions.  All disputes concerning the nature of the property will be referred to the owner.

Iris Property (or the owner) will use its best endeavours to have the property in good working order, however cannot guarantee every aspect of the property and especially items which can be inherently temperamental – electronics, wifi, television reception, barbecue lighters, or the functioning of pools and spas

PET POLICY – Upon Application only

If the property is Pet Friendly you are required to inform Iris Property that you intend to bring a pet – a pet friendly house means that your dog is permitted on the property and unless so stated in the description of the property, also inside the house.  Please check the property description closely for any specific rules that apply to that house.  Pets are not permitted on furniture or beds or in bedrooms.  YOU ARE REQUIRED TO BRING SUITABLE BEDDING FOR YOUR PET AND CONFINE THEM TO ONE AREA IF THEY ARE IN THE HOUSE.

Fencing – some pet friendly properties are fenced as indicated in the property description, however the total security of the fencing is never guaranteed by us.  You are responsible for the whereabouts of your dog at all times

Avoid excessive cleaning/damage charges – all houses reserve the right to charge for excess cleaning costs due to dog hair, scratching or chewing damage, etc. Ensure you clean the property to an acceptable standard prior to departure.  A fee of $50 will be charged if you fail to pick up after your dog.

LOST PROPERTY

Do to the large service area Iris Property covers we do not take responsibility for personal property left behind and do not mail/courier items back to guests . pLease complete a thorough check prior to departure.

Lost property will be kept for a period of 2 weeks, and then any unclaimed items will be donated to charity.

Should you want an item returned, a replay paid satchel must be sent to our office for return.

UNFORESEEN WEATHER EVENTS

Iris Property or the owner of the property will not be responsible for any damage or loss of enjoyment occasioned by weather events that interfere with the use of your property, including but not limited to bush fires, excessive rain and storm/wind activity, water supply failure, and electricity supply failure.

TERMINATION AND OTHER GENERAL TERMS

A tenancy can be terminated if a material term or condition of this agreement is breached by you.

SAVING OF CREDIT CARD DETAILS

If you pay by credit card, our reservation system saves those details so that we can automatically process any further payments on your behalf

In addition, if a cash bond is not taken for your booking, we keep your credit card details on file in the event of damage to the property, excessive cleaning charges, removal of excess rubbish, or any other breach of our terms and conditions

A bond claim may entail a charge for the time of our staff or cleaners at a rate of $44 per hour, tradespeople at a rate of $70 – 90 per hour, tip fees for excess rubbish at cost, and any materials used at cost

If required a tax invoice for the amount of any bond claim will be provided to you by us