Please read our Terms and Conditions below:
NOTE – If your selected property requires a security deposit – the funds will be held on your credit card 2 days prior to arrival and released back to your card within 7 business days. Please ensure that the specified amount is available for hold on your card as access to the property will not be permitted until the funds are secured. If the security deposit is not sufficient for damage at a property, credit card details will be used to top up any required claim against you.
To avoid a bond claim, you must look after the property and show respect for owner and neighbours, ensure the property is left in a clean and tidy state following the checkout procedures provided. As guests you are required to follow the Guest Code Of Conduct
Check in is 3pm and check out is 11am.
It is the guests responsibility to ensure the property is left clean and tidy, BBQ clean, all rubbish and recycling is removed to the appropriate bins. All heating and cooling devices are switched off, all lights of and the windows and doors are locked at departure . Keys returned to the lockbox and tumblers rotated to secure. Leaving appliances and lights on will incur a charge of $50.
Iris Property and your owner will use their best endeavours to have the property in good working order, however cannot guarantee every aspect of the property; especially items which can be inherently temperamental – electronics, Wi-Fi, television reception, barbecue lighters or the functioning and maintenance of pools and spas.
If you have an issue during your stay please report it as soon as possible to us to give us the opportunity to rectify it. We will not be responsible for compensation for issues that are reported late or after you vacate the property.
An owner is entitled to withdraw a property from the rental pool at any time, or to request us to make a price change at any time. If this happens, every reasonable effort will be made by us to offer you alternative accommodation. Otherwise, all monies will be refunded to you.
Iris Property or the owner will never be responsible for any loss occasioned by bush fires, floods and excessive rain, wind or storm activity or the failure of any utilities.
SAVING OF CREDIT CARD DETAILS
Our reservation system saves those credit card details that you have supplied so that we can automatically process any further payments on your behalf.
In addition, if your property does not stipulate a bond, we hold your credit card details on file in the event of damage to the property, excessive cleaning charges, removal of excess rubbish, or any other breach of our terms and conditions.
A bond claim may entail a charge for the time of our staff or cleaners at a rate of $45 per hour, tradespeople at a rate of $95 per hour, tip fees for excess rubbish at cost and any materials used at cost.
If required a tax invoice for the amount of any bond claim will be provided to you by us.
If the bond is not sufficient for damage at a property, credit card details may be used to top up any required claim against you.
Credit card surcharge is as follows for each transaction;
Visa and Master Card surcharge – 0.41%
AMEX card surcharge – 2.48%
SAVING OF PERSONAL INFORMATION
As part of efforts to ensure security for all parties you are required to fill in a validation document, suppling photo ID with corresponding address details. This information is held securely in our system and is then deleted 14 days after departure.
MAKING A BOOKING, DEPOSITS AND FINAL PAYMENTS
A booking may be held but will not be legally binding on Iris Property or the owner until full payment is made. To proceed with a booking, the following deposit and final payment rules apply:
All bookings are to be fully paid 7 days prior to arrival.
Bookings made within 7 days of arrival – 100% payment upon booking.
Once a booking is made, we reserve the right to charge an additional fee of $100 for any changes made to dates or other particulars.
If a particular special is not available at the time of making your booking, we are under no obligation to retrospectively apply it to your booking.
Placing a booking constitutes acceptance of the terms and conditions above.
Cancelation 7 days or less before check in you will forfeit your total booking amount.
## Marketing –
IRIS PROPERTY WILL ON OCCASION SEND SPECIALS AND OFFERS VIA OUR PARTNER – HOMHERO. SHOULD YOU WISH TO OPT OUT PLEASE REPLY TO THE EMAIL AND WE WILL HAPPILY REMOVE YOU FROM THE MAILING LIST
Pet Policy (applicable to ‘pet friendly’ properties only)
If you have requested to bring a pet with you please ensure you agree to our pet policy:
You must notify us if you are intending to bring a pet.
Ensure your pet is free from fleas prior to your arrival.
Absolutely no pets on the furniture or in the bedrooms. If your pet is inside please confine to bedding you have supplied.
Absolutely NO WET PETS in the house.
Please clean up pet hair prior to your departure.
Bag and dispose of pet waste appropriately – failure to do this will result in a $50.00 fee charged via your security bond or credit card (details held).
Please note that the property is in a tick prone area.